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Because beautiful hair is a collaboration.
At Salt Beauty Lounge, we believe beautiful hair is a collaboration. Our policies are designed to create a smooth, enjoyable experience for everyone while honoring the time, talent, and livelihood of our stylists.
By booking an appointment with us, you agree to the following policies.
Booking + Deposits
New guests services require a deposit to reserve your appointment. Deposits
are applied toward your scheduled service and are non- refundable when an appointment is cancelled outside of
our cancellation policy.
Cancellations + Rescheduling
We understand that life happens. We simply ask for at least 48 hours' notice when you need to cancel or reschedule a color or chemical service. For haircuts and shorter appointments, 24 hours' notice is appreciated.
Appointments cancelled or rescheduled
with less than the required notice may be subject to a fee of 50% of the scheduled service.
Repeated late cancellations may require a deposit or prepayment future appointments.
No-Shows
Appointments missed without notice are considered no-shows. Guests who no-show will be required to provide a reservation fee equal to 50% of the missed service total in order to book future appointments.
Future appointments may also require prepayment.
Payment
Payment is due at the completion of your
service. A valid card may be required to reserve certain appointments.
Retail Exchanges
Unopened, unused products may be eligible for return within 14 days with proof of purchase. Opened products are generally nonrefundable, except where required by law or for eligible product defects.
Running Late
If you're running late, please let us know. Arriving more than 15 minutes late may mean your service needs to be shortened, modified, or rescheduled so that we can respect the guests booked after you.
Consultations
Consultations New guests color appointments require a consultation before booking.
Your consultation allows us time to discuss your hair history, desired result, maintenance expectations, appointment time, and estimated investment.
Color Corrections +
Service Adjustments
We want you to love your hair!
If something doesn't look or feel quite right after your appointment, please reach out within 14 days so we can determine the best next step. When an adjustment is appropriate, we will work with you to make it right.
Please understand that a change of mind, a change in desired color, or a request for additional services after leaving the salon may be considered a new service rather than a complimentary adjustment.
Because every head of hair and every color history is different, corrective work is evaluated on a case-by-case basis.
Your Salon Experience
Salt Beauty Lounge is a boutique salon designed to feel relaxed, personal, and unrushed. To help us maintain that experience and give each guest our full attention, we kindly ask that guests come to appointments without additional visitors whenever possible.
The Salt Promise
We believe beautiful hair should feel good, not stressful.
We promise to listen, educate, be honest about what your hair can realistically achieve, and create a plan that makes sense for you.
In return, we ask that you respect our time, our space, and the appointment we've reserved just for you.
Thank you for being part of Salt Beauty Lounge. Stay Salty.